NBB Recycled Furniture is part of the NBB Group. Established in 1994, NBB has become the UK's Leading Manufacturer of Outdoor Furniture, Shelters and Facility Management products. We understand that you may want to speak to someone before making a purchase, want a quote, or may have bespoke requirements to consider - so we make it easy for you. Our expert sales team are here to help with all enquiries in a fast and friendly manner. Simply fill in the quick form below or contact us via email, instant chat, phone or fax.
Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.
0800 1777 052
0800 1777 053
(for enquiries related to products, ordering & delivery)
(for enquiries relating to payments, invoices & remittance advice)
NBB Recycled Furniture,Unit 5, 145 Sterte Road, Poole, Dorset BH15 2AF
Alternatively use our chat box at the bottom right hand of this screen or get in touch on one of our many social media channels:
Most products listed on our website are manufactured to order and will be subject to a lead time, this will include some of our furniture and shelter products. Once your order has been processed you will receive an order acknowledgement which will advise you of the lead time for your order. If your order is being dispatched on a pallet you will be contacted prior to delivery to ensure that you are available to accept the order. All other orders will be dispatched using the courier DX, you will not be called to advise of the delivery however, if you have provided a mobile phone number at the point of ordering, you will receive a text message with a delivery update.
Should you require additional tracking information please contact our customer service team via email or telephone and we should be able to provide you with an estimated date of arrival.
Please contact our customer service team over the telephone or via email to discuss the possibility of a refund. You will then be asked the reason for your request; the agent will then provide you with further guidance on how we will proceed with your case.
You will only be able to gain access to your online account if you have processed orders online previously. To log in to your account, please click here. Enter the email address and password in the "Email" and "Password" section, these will be found in your Account Creation email.