Delivery Information

Shipping - Mainland Great Britain Destinations

  • We offer Free Delivery* on all orders.
  • Free Delivery* does NOT apply to any of the planks/posts under our Raw Materials page.
  • Free Next Day Despatch and Next Day Delivery are applicable to select furniture and accessories, when ordering before 2pm*. View our Express Delivery page to discover the full range.
  • NBB now offers a Next Day Delivery Service on best-selling Picnic Tables, for just £85. Order before 12pm and get your furniture delivered next working day! Applicable products for the Next Day Delivery Service are Standard Picnic Tables in Black and Brown and Contract Picnic Table (RFHAC05 only) in Black and Brown.

Delivery is generally made between 8am and 6pm. We can offer a timed delivery at additional cost, please contact our sales team on 0800 1777 052 or email at

Our standard delivery service includes ‘kerbside’ drop off. Depending on the item and quantities ordered, deliveries may be made on a pallet or steel stillage. Packaging (including pallets/stillages) are left with the customer for their disposal. Alternative delivery options are available for an additional fee (e.g. pallet removal/ assembly upon delivery) – call 0800 1777 052 or email to enquire.

Please also note, that many of our products are shipped on pallets and as such will arrive flat packed and require assembly.

Items despatched direct from third party suppliers may incur an additional lead time supplement beyond our control.

*Free Delivery to Mainland Great Britain only. Some locations may incur an additional supplement, such as Highland, Islands and KW, IV, AB, DD, PH, PA and HS postcodes. For Next Day Despatch and Next Day Delivery, orders must be placed before 2pm. This applies to select lines only. The Next Day Delivery service will appear via the online checkout when the basket and only includes applicable items. If the service does not appear as expected, you may need to remove non-applicable lines before continuing. Alternatively, call or email and our dedicated Sales Team will process your order.

Shipping - Other Destinations

If you are purchasing from outside the Mainland Great Britain please call our sales team directly on 0800 1777 052 or email at for a personal quote.

Best-selling products are stocked and despatched next working day when ordered before 2pm, where stated on the webpage. For bespoke items or items which we have to manufacture to order, delivery is usually within 4 weeks. Although we will keep you informed of your expected delivery date.

Should you need a specific item within a certain timescale, please just let us know as we can usually accommodate.

Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.


In the event of the product not meeting your requirements, it must be returned to NBB Ltd in a re-saleable condition within 30 days of delivery.

In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company’s receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

Please note, if you wish to return the products you purchased after the 30 day period then a restocking fee / delivery charge will be applicable.