Due to exceptional demand and staff shortages, we are no longer accepting phone calls. We are still contactable via our email address. Please be patient with us as we process orders and accept our apologies. Stay safe.
What is the lead time on recycled plastic furniture products?
For stocked products we aim to despatch within 3-5 days, manufactured items are around 2-4 weeks, and furniture from our suppliers can take longer. We will keep you notified by email/ letter for delivery dates. Should you require a certain time scale please contact us either by email (email@example.com) or by telephone 0800 1777 052, as we can usually accommodate.
What is the cost of delivery?
We offer Free Delivery to all UK Mainland addresses
For delivery to destinations outside of Mainland UK please call freephone 0800 1777 052.
Can I buy on account?
Yes we offer 30 days credit as standard available to all established UK businesses, schools, local authorities or public sector organisations (*subject to credit check). There is no minimum order value and credit terms extend to up to 100% of the value of your purchase. For more information please call 0800 1777 052.
What is your Returns Policy?
In the event of the product not meeting your requirements, it must be returned to NBB Ltd in a re-saleable condition within 30 days of delivery. In such circumstances, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any credits and refunds will be made only after the Company's receipt and inspection of the goods. Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition. Please note, if you wish to return the products you purchased after the 30 day period then a restocking fee / delivery charge will be applicable. Bespoke products are non - returnable unless found to be faulty.
We guarantee that our recycled plastic products will be delivered free from material defects and will not show any natural defects for at least 25 years. This includes splintering, rotting or decay. Click here to see our full Terms & Conditions